Customer Reviews of Harvey’s Garage

Efficient and friendly knowledgeable service. Fixed my 2005 Honda issue - “no old car shaming” - and sent me on my way quickly and happy. Definitely a hands on establishment, no nonsense approach and direct contact with a great team. And business was hopping so that in itself speaks volumes.

They were friendly and courteous. The staff is extremely knowledgeable and recommend actual needed repairs versus others who will list unnecessary repairs for profit. I will definitely recommend and return for service. They've gain a new customer!

Pleased with service and Mike was very helpful.

Great experience at Harvey’s Garage in Norfolk! JR took care of my car's body shop work and provided excellent service. I’m very satisfied with the results and highly recommend this shop!

Great experience! They took me in without an appointment, quickly diagnosed and fixed the issue, and the price was very reasonable. The staff was friendly, professional, and didn’t try to overcharge me. I really appreciate the fast service and honest pricing. I’ll definitely be coming back and recommending this shop to others!

Excellent service helped me out when I was in a bind today and I can’t say enough wonderful things about the people that work for jennifer you’re absolutely a miracle worker got everything straight. Thank you so much.

Very knowledgeable and speedy service. Quality work and great customer service.

Great service at a very reasonable price! Highly recommend this shop. Their customer care and attention to detail are top-notch. I received a complete oil and filter change plus a free comprehensive vehicle inspection sheet covering all vital fluids, belts, front-end components, and tires. Thanks to Mike. He was efficient, friendly, and very thorough with the explanation and complimentary vehicle check. It’s rare to find such great customer service. Fast, affordable, and professional service!

After getting hosed by Firestone, I took my car here and got the services I needed done for cheaper and quicker. Great people here and always better to support local!

Mike is very professional patient and knowledgeable!! He got us in and responded very quickly! Thanks! Mike-went above and beyond!!! We need more people like you in this world.

Had my drivers side headlight assembly changed. Finished up in just about an hour, great quality of work and customer service, and very affordable. Id highly recomend.

Great communication, fair pricing, and respect for my time!

Jennifer is so kind, knowledgeable and communicative. She gave me several updates on the progress of my repairs and provided accurate estimates on the amount of time it would take to complete. Very happy with the quality of the work done. I definitely would recommend this shop!

Great customer service and fair prices. Love veteran owned businesses that also give veterans discounts. Will be back!

I had quick and efficient service of my air conditioning system. I will return to Harvey's Garage in the future for additional service Bill

The worst auto shop known to man they charged almost 4000 for suspension work to not get done held the truck for over 3 months only to say take it to the dealership would not issue a refund of any kind despite not doing the job they were supposed to do. They were nice at first to the person giving them money but when I showed up to support in asking for the refund they immediately gave attitude these people a fake nice and scammers never take your vehicle here if you want it fixed.

Great customer service, communication, service quality, and fast! Less than 24 hours to fix my Tesla. Also, very fair pricing. So happy that I don't have to deal with the terrible Norfolk Tesla dealership anymore! Thanks Harvey and Kayla!

Today I was at the new shop on Jersey Avenue. If I could give 10 to 8 stars and above, I certainly would Nora was filling in today and she and the team were absolutely fabulous.

Omg absolutely the best, very professional and did great work. I highly recommend them!

Wonderful, kind, informative, and awesome staff that does quality work. Thanks so much for being easy to do business with.

Great service and excellent communication throughout the process. I’m so glad I found a trustworthy shop to work on my car. Highly recommend!

Great company my first time working with them. I have never used Harvey's Garge before. My mechanic sold his business to them because he retired. Kayla in the office reassured me I woukd be happy with there work. They have a great warranty. The proble was the starter. When they got into chane it they found other this wrong. They called me explained it to me told me the cost. She recommend since they were in the engine better to do. I agreed and they had it a couple of days. It runs great! Kayla was very knowledgeable and explained everything. We were very pleased. She texted me to see how the car was running which I thought was nice. They will be getting more business from us. I highly recommend them. They are honest, hsve good prices, and I feel good about this company working on pur 20 year old car. Thank Harvey's Garge and Kayla

II went to Harvey’s garage in Norfolk to get a State inspection and I tell you from the time I walked in there it was awesome. The young lady greeted me with a smile that made my day cause I was actually having a bad day not only that I didn’t sit long at all. I called in and she gave me an appointment time. I came in at my appointment time and was right out of there in no time.. the young lady and I talked and laughed a little. They are a really group of awesome individuals and I recommend Harvey’s garage to anyone…

Very grateful to have found Harvey's when I moved here 4 years ago. They're reliable, professional and friendly with fair pricing. Kayla, David and Nora have always been incredibly helpful.

Great customer service and quick good work

Great job by Mat.

Its not a good place and tbey charg extremely ro much the told me 943 for brakes calibers and rotors I went and purchased the parts and paid 250 at a shop so yea its not what I thought its you guys over charg just like when I get my oil change I was told 1 price then it was 43 dollars more then a extra fee was taken off my card with that being said this shop is a terrible

Super satisfied with the service and customer service from mr.Schumacher and the team! See you guys soon! If you want to text here, personal radio

I was very pleased with the service and information I got from David. Went in because my car was making a knocking noise in the front end. Definitely will be scheduling my appointment soon. Refreshing to talk with someone who seems honest and very knowledgeable!

Best alignment tech in the area!

Staff was pleasant and helped me out when my car wouldn't start. Shop is close to my home and got me back on the road same day. Glad I found Harvey's and will use them again.

I recently had my serpentine belt replaced at Harvey’s Garage, and I couldn’t be happier with the service. The staff was friendly, professional, and got my vehicle repaired quickly. Kayla explained the issue clearly and had me back on the road in no time. The pricing was fair, and the whole experience was stress-free. It’s great to find an auto shop that’s honest and dependable. I highly recommend Harvey’s Garage for anyone needing quality automotive repairs!

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Great customer service

I use to come to this location for over 20 years when Mr.Al owned it. Great guy honest I really miss him. I took a chance on the new owners and let's just say I learned my lesson never again. Oil change took 24 hours dropped my car off around 10am that day it wasn't ready till the next morning. Of course no charge was told by the young lady at the front desk that there were problems in the garage. My car didn't drive the same after that. Talk about pissed off. NEVER AGAIN

I recommend Harvey’s garage for all your automotive work. At every location they have professional staff, affordable pricing and the wait is not long. Their scheduling is flexible and the I always have such great service here. Thank you

First off I wanna say that they had my car for almost a month. When i originally brought it in they supposedly did a diagnostic said it was something dealing with the water pump and a few more things. Okay so i went ahead and did that and paid for it. 1300 for that. Okay when that was finished. I went to pick it up and he said it was a starter. Okay so why didn’t u say that in the beginning when u first did the diagnostics? Well i went ahead and paid for that. Time comes around for me to pick it up and when i left the lot it was worst when i left then when i brought it is. So i brought it back and they check it out again. This time they told me it was something wrong with my radiator. At this point i’m frustrated because why is everything now wrong when the first diagnosis said it was the water pump? Eventually i took it to someone else and they told me it was something dealing with my motor. So i spend about $2000 and they never fixed the original problem and messed other things up along the way. I do not recommend them what so ever. They are scammers. DO NOT DO UR BUSINESS HERE !!!! If u want to keep ur money and actually get the RIGHT WORK done. DO NOT waste ur time with Harvey’s Garges. Baker road! I also have receipts!

These people are a joke dealt with Mike when calling told them what I was dealing with and when I needed my vehicle back. They dropped it on the back of their yard left unlocked I might add but that's not even the real problem. They told me give them that day or to the early part of next day to diagnose. Never called me I work the area all day so I see the vehicle just sitting I call close to the end of business the next day they tell me it's up in the bay on the computer getting diag done as we speak. All the while I'm sitting across the street in my work vehicle looking at it sitting there. I told him if you all don't have the time to work on it now I'll come and get it and bring it back at a later date he says no no we got you I promise. Next day we call he tells my husband he told me to be patient they needed time when he had told me I'd hear from him that morning (it is almost close of business again). I go up there the next day to remove some things he feeds me more lies when I ask when will they actually get to the vehicle. He also tells me that they have spent 3-5 hours on diag ( but have nothing to tell me) even tells me I could take the vehicle back at no charge but, I would obviously have the same problem. Also tells me they don't even work on diesels THIS IS SOMETHING I ASKED BEFORE BRINGING IT. Why would you give it back for free if you have spent hours trying to diagnose. To sum it up we went and got it back they never touched it didn't even offer to help us getting it jumpstarted for all the inconvenience smh. Don't visit Harvey's garage on baker rd unless you are in no hurry to get your vehicle back....

Excellent service, reasonably priced, I will be continuing to take my vehicles to Harvey's Garage. Tough to find good honest mechanics, and I believe I've found some.

Fast and reasonably priced.

I asked for an appointment for a state inspection on May13 and I got in the next day at 11am! But my appointment didn’t start on time because of a previous car but they pulled my car in at 1117 and I was out at 1140! Great and quick service, and friendly staff! I will be bringing my husbands car here for his inspection and other future car repairs I’ll need:)

Great job on my truck they didn’t try and sell me anything I didn’t need, wonderful service and people.

They got my car on a Friday and told me it need a power steering pump they have it ready by Tuesday so I called Monday to check on it say they order the wrong part so the right part would be 1300 more dollars so I said ok came in and paid them 2300 said the part would be in on Wednesday so they called me Friday and tell me they have the wrong part again and they need 2700 more but this is something they knew on Thursday they could have told me then the bald head guy who took my money couldn’t even look at me in my face when I came back up there to get my refund but look me in the face to get the money I wouldn’t let them put a top on the gas cap if it needed they so unprofessional

Excellent experience with Harvey’s Garage. Customer service was amazing, thanks Mike, and the work was completed same day.

Great, fast service ( state inspection). They have personal approach and the mechanic had caring personality. Will be back. Highly recommended